Senior Product Operations Lead & Program Manager – Content Experience Innovation

Role Overview

The Senior Product Operations Lead & Program Manager will own the product operations backbone of the team, including ways of working, operating rhythms, portfolio visibility, and systems that make a fast-moving product organization more efficient and effective. The role will also be responsible for aligning those operating rhythms to those of partner teams across Product + Tech.

What You Will Do

The Senior Product Operations Lead & Program Manager will strengthen how the team works, run the team’s core operating cadences, own portfolio-level operations, drive stakeholder communication and alignment, design and build scalable systems, and identify operational opportunity areas.

Why It Might Be a Fit

The ideal candidate will have 10+ years of Product Operations, Product or Program Management, Business Operations, or related experience in a product-driven organization, with a track record of designing and scaling operational processes, rhythms, and systems in fast-moving, ambiguous environments.

Requirements

• 10+ years of Product Operations, Product or Program Management, Business Operations, or related experience in a product-driven organization
• A track record of designing and scaling operational processes, rhythms, and systems in fast-moving, ambiguous environments
• Fluency with operating cadences such as planning, OKRs, and QBRs
• Strong attention to detail, with the ability to connect the dots between projects and programs to ladder up to company and team goals
• Demonstrated ability to build tooling and workflows that create leverage, including practical use of AI and automation to improve efficiency
• A sharp eye for operational opportunity areas across a product development lifecycle, and the judgment to prioritize the improvements that matter most
• Strong cross-functional partnering skills across Product, Engineering, TPM, Design, and non-technical teams
• Fluency with product/ops tooling (e.g., Jira, Airtable) and comfort adapting shared frameworks to what a team actually needs
• Outstanding written and verbal communication, including clear updates for leadership
• Content discovery, merchandising performance management, or recommendation systems domain experience preferred

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off

Tagged as: Airtable