Customer Experience Coordinator

Role Overview

We are looking for a proactive, people-focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.

What You Will Do

Deliver real-time technical assistance via chat, email, and video during business hours and live events. Troubleshoot platform issues and escalate to technical or product teams when needed. Maintain an in-depth knowledge of our platform’s features and common workflows.

Why It Might Be a Fit

2+ years in a customer support, customer success, or community-facing role. Strong technical troubleshooting skills and comfort learning new tools. Excellent written and verbal communication skills.

Requirements

• 2+ years in a customer support, customer success, or community-facing role
• Strong technical troubleshooting skills and comfort learning new tools
• Excellent written and verbal communication skills
• Comfortable speaking in front of groups and moderating online sessions
• Highly organized, adaptable, and able to multitask in a fast-paced environment
• Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development