Associate Customer Success Manager, Asia (Singapore)

Role Overview

We are looking for a Customer Success Manager to join our team in Asia (Singapore). The ideal candidate will have a passion for technology, a desire to build a career in Customer Success, and an interest in helping customers get real value from their Identity investment.

What You Will Do

As a CSM, you will own a portfolio of established accounts, executing proven playbooks to drive adoption, protect renewals, and build relationships with customers. You will work with cross-functional teams to share information and resources, drive initiatives, and engage in conversations to better assist customers.

Why It Might Be a Fit

You will be ideal for this role if you have 2+ years of experience in a professional, customer-facing role, a strong understanding of SaaS or technical platforms, and a customer-centric and proactive mindset.

Requirements

• 2+ years of experience in a professional, customer-facing role
• Strong, foundational understanding of SaaS or technical platforms
• Customer-centric and proactive mindset
• Ability to manage a portfolio of accounts in a structured, programmatic way
• Comfort operating in a distributed, async, multi-country team environment
• Strong oral, written, and presentation skills

Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community