Role Overview
The Principal Customer Success Manager – Dedicated role will play a critical part in the exciting growth and retention trajectory of the Key Accounts Sector at Okta. You will report to the Director, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities.
What You Will Do
Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
Why It Might Be a Fit
You will thrive in this role if you have 12+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
Requirements
- 12+ years of experience in a customer success, account management, or consulting role
- managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product)
- solid track record of delivering and scaling an exceptional customer experience
- strong emotional intelligence and an elite level of relationship management and executive stakeholder development
- exceptional presentation, communication, and project management skills
- strong listening and analytical skills
- ability to work collaboratively and cross-functionally to win as a team
- good technical and problem-solving skills
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
To apply for this job please visit www.okta.com.
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