Role Overview
The Senior Customer Success Manager will act as a trusted advisor for strategic customers, ensuring they are happy and satisfied with the products they have purchased. The role involves managing customer relationships, ensuring adoption and growth within accounts, and working to deliver revenue retention and growth.
What You Will Do
The main responsibilities include establishing relationships with customer stakeholders, acting as a primary contact and sherpa to help customers navigate OneTrust, and collaborating cross-departmentally to provide product expertise.
Why It Might Be a Fit
The ideal candidate will have a track record of successful engagement across corporate functions, experience managing Enterprise or Strategic customers, and excellent verbal and written communication skills.
Requirements
- BA/BS in a relevant subject or the equivalent in relevant working experience
- 3+ years in a client-facing role within a CSM, professional services, or technical consulting role
- Effective customer-facing communication skills
- Proven success in and genuine enthusiasm for working directly with customers
- Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
- Experience managing Enterprise or Strategic customers
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
- Ability to build relationships with key customer stakeholders at all levels, including C-suite level
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
To apply for this job please visit job-boards.greenhouse.io.
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