Senior Associate Digital Platforms and Marketing Operations

Role Overview

The Senior Associate, Digital Platforms & Marketing Operations is responsible for the operational administration, governance, measurement, and continuous improvement of OFN’s communications technology ecosystem.

What You Will Do

The role involves managing platform administration, website publishing, user access and credentials, vendor support, analytics, KPI dashboards, performance reporting, digital asset management, quality assurance, and troubleshooting.

Why It Might Be a Fit

The ideal candidate will have recent, hands-on experience administering a meaningful combination of website CMS, email marketing and automation, analytics and tag management, CRM or audience databases, social media management, project management, creative, and AI-enabled tools.

Requirements

• Bachelor’s degree, or 2-3 years of related work experience in lieu of a degree
• At least 2-3 years of progressively responsible experience in digital communications, marketing operations, web production, marketing technology, or a related field
• Recent, hands-on experience administering a meaningful combination of website CMS, email marketing and automation, analytics and tag management, CRM or audience databases, social media management, project management, creative, and AI-enabled tools
• Demonstrated experience independently owning platform operations and leading technical or digital workstreams from requirements through implementation and ongoing administration
• Demonstrated ability to make website updates directly in a CMS, troubleshoot platform issues, manage permissions, and work effectively with developers and technical vendors
• Experience managing user access, digital credentials, authentication processes, licenses, and platform documentation in a security-conscious environment
• Demonstrated experience building and maintaining KPI dashboards and recurring digital performance reports, including validating data, documenting methodology, identifying trends, and translating findings into decisions
• Experience creating governance standards, SOPs, access controls, training materials, and continuity plans for a complex multi-platform environment
• Hands-on experience with WordPress and Mailchimp or comparable CMS and email platforms strongly preferred
• Familiarity with AWS, FormAssembly, Google Analytics, Google Search Console, SEMrush, Meltwater, Cision/PR Newswire, Asana, Canva, and related tools
• Experience in a nonprofit, financial services, economic development, public policy, membership association, or other mission-driven environment preferred
• Experience within or demonstrated knowledge of the Community Development Financial Institution (CDFI) industry preferred

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Family-building benefits like hybrid work arrangements to promote a better work-life balance
• Lifestyle Spending Account
• Employee Assistance Program
• Mental health benefits
• Financial education
• Auto-enrollment in the company’s 403(b) plan with employer contributions
• Professional development dollars for each employee
• Learning and development opportunities

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