Customer Operations Manager

Role Overview

We’re looking for a Customer Operations Manager to join our operations team and drive operational excellence for our revenue recapture business. You’ll work closely with Product and Engineering to identify and address gaps in performance, create and rollout new operational processes, and prioritize improvements.

What You Will Do

Lead root cause analysis of operational breakdowns, design and roll out new operational processes, partner with Product and Engineering, monitor key KPIs, and collaborate cross-functionally to ensure solutions are effectively implemented and measured for impact.

Why It Might Be a Fit

You’ll be part of a team that helps restaurants succeed in online food delivery, and you’ll receive support and guidance from experienced colleagues and managers.

Requirements

• Proven experience in operations, customer support, process improvement, or business operations
• Strong problem-solving and RCA skills
• Proficiency with basic SQL and dashboarding tools
• Exceptional communication and collaboration skills
• Strong sense of ownership and bias for action

Benefits

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

Tagged as: SQL