Customer Success Manager

Role Overview

The Bridg Customer Success team manages all aspects of client relationships post-sale, guiding clients through Bridg’s client engagement model and ensuring they achieve maximum value from their investment.

What You Will Do

Support day-to-day management of assigned client accounts, serve as a responsive point of contact for routine questions and requests, assist in executing Bridg’s client engagement model, and collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues.

Why It Might Be a Fit

The role requires strong organizational skills, attention to detail, and clear, professional written and verbal communication skills, with a proactive, can-do attitude.

Requirements

• 1–2 years of professional experience in a customer-facing role
• Familiarity with digital marketing concepts and terminology
• Strong organizational skills and attention to detail
• Clear, professional written and verbal communication skills
• Comfort with data and ability to read a report or dashboard
• Key competencies in Microsoft Office and/or Google Workspace
• Bachelor’s degree or equivalent practical experience

Benefits

• Equal employment opportunities
• Reasonable accommodations for individuals with disabilities