Senior Manager, Sales Operations

Role Overview

As a Senior Manager, Global Commercial Operations and Enablement, you will drive operational excellence and strategic enablement across our global Inside Sales and commercial teams. This role is essential to advancing our commercial effectiveness, supporting business development objectives, and enabling our teams to deliver exceptional client value.

What You Will Do

Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce) to ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization. Develop and execute a comprehensive global sales enablement strategy that equips Inside Sales and MBD teams with the skills, tools, content, and processes needed to engage effectively with biotech and pharmaceutical clients.

Why It Might Be a Fit

You’ll thrive in this role if you bring expertise in sales operations, CRM management, and commercial enablement strategy, experience designing and executing sales processes, campaigns, and enablement programs that drive measurable business results, and strong proficiency with Salesforce, sales enablement platforms, and commercial intelligence tools.

Requirements

• Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or a related field
• Minimum 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment
• Demonstrated experience designing and implementing sales operations processes and enablement programs
• Proficiency in Salesforce CRM, including pipeline management, reporting, and administration
• Experience with sales enablement platforms such as Highspot
• Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook
• Proficiency in MS Office/365 including Excel, PowerPoint, and Teams
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
• Effective verbal and written communication skills, including the ability to present to senior stakeholders

Benefits

• Health, Vision & Dental Insurance
• Tuition Reimbursement
• Vacation/Holiday/Sick Time
• Flexible Spending & Health Savings Accounts
• Work/Life Balance
• 401(k) with Company match
• Pet Insurance