Customer Experience Agent (Seasonal Contract)

Role Overview

We’re looking for a Customer Experience Agent to join our fast-growing team at Pargo, where we’re redefining e-commerce delivery across Southern Africa. As part of the Customer Experience team, you’ll be on the frontline of customer interactions, ensuring that every touchpoint leaves our customers feeling supported, valued, and delighted.

What You Will Do

Deliver outstanding service by maintaining a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer queries across multiple communication channels (phone, email, and chat).

Why It Might Be a Fit

Ideal for someone who thrives in a dynamic, high-growth environment and is passionate about solving problems, communicating with empathy, and making a difference in people’s day-to-day experiences.

Requirements

• National Senior Certificate (Matric) or equivalent
• 1–2 years of experience in customer service, sales support, or field operations
• Strong computer literacy and proficiency in office tools (Google Workspace experience advantageous)
• Confidence working with data dashboards to interpret and act on service trends
• Excellent verbal and written communication skills
• Ability to stay calm under pressure, multitask, and meet performance targets
• Bilingual proficiency (English and at least one local language)
• A systematic and analytical mindset with the ability to troubleshoot effectively
• Cape Town-based and able to work from our Gardens office, 5 days a week
• A self-motivated attitude and excitement for technology-driven problem solving

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance