Account Manager – Customer Retention & Upselling

Role Overview

Manage existing customer relationships, improve retention, and drive expansion revenue as an Account Manager.

What You Will Do

Manage customer accounts, conduct regular reviews, build relationships, identify renewal risks, and recommend additional products or services.

Why It Might Be a Fit

Strong customer relationship-building skills, commercial mindset, and experience working with CRM systems are required.

Requirements

• 2+ years of account management, customer success, or sales experience
• Strong customer relationship-building skills
• Commercial mindset with experience identifying expansion opportunities
• Strong communication and problem-solving ability
• Experience working with CRM systems
• Comfortable managing multiple customer accounts simultaneously
• Results-driven and comfortable working against retention and revenue KPIs