Role Overview
Manage a portfolio of SaaS and B2B customer accounts, building strong client relationships, driving customer adoption, and improving retention.
What You Will Do
Lead onboarding sessions, drive customer adoption, track onboarding progress, manage client relationships, and identify opportunities for account growth.
Why It Might Be a Fit
You’ll help customers succeed, renew, and grow while building long-term relationships that drive business success.
Requirements
- 2+ years of experience in Customer Success, Client Success, Account Management, SaaS Support, or Relationship Management
- Strong communication and presentation skills
- Experience using Salesforce, HubSpot, Gainsight, ChurnZero, and Totango
- Ability to manage multiple client accounts simultaneously
- Strong problem-solving and relationship-building skills
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off
- Paid holidays
- Life insurance
- Disability insurance
- Flexible spending account (FSA)
- Health savings account (HSA)
- Employee assistance program (EAP)
- Wellness program
- Gym membership
- Reimbursement for professional development
- Stock options
- Bonus/commission
- Equity/ownership stake
To apply for this job please visit jobs.workable.com.
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