HR Director – People Operations, Talent Acquisition & Hospitality

Role Overview

Lead people operations, talent acquisition, payroll, compliance, and employee engagement across multiple hotel locations. Balance strategic people management with day-to-day operational execution.

What You Will Do

Manage recruiting, onboarding, performance management, payroll, employee relations, and employee engagement. Develop and maintain HR processes, SOPs, and onboarding systems.

Why It Might Be a Fit

Take ownership of HR challenges, proactively solve problems, and understand the realities of managing hourly hospitality employees.

Requirements

• 3+ years of hands-on experience in People Operations, Human Resources, HR Generalist, Talent Acquisition, or a related role.
• Experience supporting multi-site or multi-location operations.
• Background in hospitality, retail, customer service, or similarly fast-paced operational environments.
• Strong understanding of hospitality staffing requirements, frontline employee management, and HR compliance.
• Proven experience managing end-to-end payroll processing.
• Experience reviewing timecards, overtime, and payroll discrepancies.
• Familiarity with HRIS and payroll platforms.
• Ability to manage recruiting, onboarding, performance management, and employee relations.
• Strong organizational and documentation skills.
• Ability to develop and maintain HR processes, SOPs, and onboarding systems.
• Strong understanding of employee performance documentation and compliant separation procedures.
• Excellent written and verbal communication skills.
• Bilingual English and Spanish proficiency — essential.
• Ability to communicate professionally with executive leadership and effectively with Spanish-speaking frontline employees.
• Availability to work consistently during U.S. Central Time operational hours.
• Ability to work independently in a remote environment.
• Strong judgment when handling confidential employee and payroll information.

Benefits

• Dental insurance
• Vision insurance
• Payroll processing
• Employee records management
• Timekeeping and attendance tracking
• Payroll discrepancy resolution
• HR reporting
• Employee information management
• Notion for documentation and knowledge management
• Google Workspace
• Google Sheets
• Google Docs
• Google Drive
• Google Calendar
• Collaborative reporting and documentation