Customer Experience Specialist

Role Overview

Pilot is a modern connectivity company that delivers fiber-optic internet and network services to businesses. We’re a passionate team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

What You Will Do

Onboard customers, manage multiple onboarding projects, coordinate with teams, serve as the primary escalation point for high-priority customer issues, implement customer retention & upsell strategies, and elevate data to the team and management.

Why It Might Be a Fit

We’re looking for someone with outstanding communication skills, intermediate technical acumen, and the ability to effectively manage multiple small projects. You should be able to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace.

Requirements

• College degree or equivalent work experience
• 2-4 years of direct, customer-facing experience
• Outstanding communication skills
• Intermediate technical acumen
• Ability to effectively manage multiple small projects
• Ability to prioritize, problem-solve, multitask, and work independently

Benefits

• Base salary of $65,000 – $90,000
• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO