Customer Experience Supervisor I

Role Overview

The Customer Experience Supervisor I oversees the workflow and supervision of Associates performing money handling functions within the branch to ensure accurate, secure, and efficient processing of transactions to deliver exceptional customer service.

What You Will Do

Responsibilities include ensuring daily financial transactions are processed accurately, providing quality customer service, maintaining basic knowledge of company products and services, supervising the workflow and scheduling of Associates, and maintaining current knowledge of money handling policies and procedures.

Why It Might Be a Fit

The ideal candidate will have 3-5 years of banking or cash handling experience, previous leadership or supervisory experience, strong math and computer proficiency, excellent attention to detail and organizational skills, and a strong interest in and ability to cross sell products and services.

Requirements

• High School diploma or equivalent
• 3-5 years of banking or cash handling experience
• Previous leadership or supervisory experience preferred
• Strong math and computer proficiency
• Excellent attention to detail and organizational skills
• Excellent customer service and communication skills
• Professional appearance and behavior
• Ability to maintain confidentiality and exercise sound judgment
• Strong interest in and ability to cross sell products and services