Customer Success Manager, Enterprise

Role Overview

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large, enterprise, aviation accounts. The ideal candidate is a seasoned, relationship-driven Customer Success professional who is equally comfortable presenting to C-suite stakeholders and managing the operational rigor of a structured, multi-phase engagement model at enterprise scale.

What You Will Do

Own the end-to-end customer journey for a portfolio of enterprise accounts, executing Portside’s defined engagement model across onboarding, cadence, training, reporting, renewal, and expansion. Build and maintain a custom success plan for each account, aligning platform usage to the customer’s operational and business goals.

Why It Might Be a Fit

The ideal candidate is a seasoned, relationship-driven Customer Success professional who is equally comfortable presenting to C-suite stakeholders and managing the operational rigor of a structured, multi-phase engagement model at enterprise scale.

Requirements

• 5+ years of SaaS experience in Customer Success, Account Management, or a related enterprise customer-facing role
• Demonstrated success managing a defined, multi-phase engagement model or playbook across onboarding, adoption, renewal, and expansion at the enterprise level
• Strong executive presence, with experience building and maintaining relationships with senior and C-suite stakeholders
• Proven ability to manage structured cadences (success reviews, operational reviews) across a portfolio of complex accounts
• Experience partnering with the wider organization to ensure success for your named accounts
• Strong technical aptitude, including comfort with CRM and customer success platforms, reporting and analytics tools, and data-driven health scoring
• Excellent communication, executive presentation, and consultative problem-solving skills
• Process-oriented mindset, with the discipline to operate within defined time and resource allotments (for example, training hours and reporting customization budgets) while maximizing customer value
• Bachelor’s degree or equivalent practical experience

Benefits

• Competitive base salary
• Fully remote work
• Generous time off policy
• Health, dental, and vision insurance
• Opportunities for professional development and career advancement
• Dynamic, collaborative, and fast-growing work environment

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