Data Analyst

The Data Analyst supports client business processes and operations activities to ensure on-time and high-quality deliverables. They combine operational and analytic skills with problem-solving and communication abilities to solve business problems.

Requirements

• Ability to understand and clearly communicate client business issues, operating business rules, data, and standard operating procedures.
• Understand, execute, and suggest improvements to pre-defined operational processes.
• Implement process improvements in operational processes and strive to identify such opportunities working with Senior Data Analyst & Operations Delivery Lead.
• Develop strong understanding of operational processes, data, tools & technology to effectively translate business to technology & vice versa.
• Apply quality checks and validations on all deliverables and report back results to the Operations Delivery Lead.
• Execute defined operational models for our clients with standard operating procedures, quality assurance quality checks, governance criteria, roles and responsibilities and assist the Senior Data Analyst & Operations Delivery Lead to define newer more efficient models including detailed documentation.
• Coordinate with multiple stakeholders (could be in different time-zone) of the operational process to ensure smooth delivery to client per pre-existing timelines.
• Assist engineering team to implement new operational procedures and/or improvements to existing operational procedures by providing knowledge about operations and testing the modified procedures.
• Testing new/updated operational procedures to ensure fidelity.
• Coordinate multiple tasks to produce high-quality results.
• Work on multiple client tasks, strengthening analytic, task management and communication skills.
• Collaborate with internal PMG teams to provide all-round value to the firm.
• Keep track of unplanned internal & client tasks stemming from operational projects.
• Carry out secondary research as needed.
• Investigate client questions related to operational deliveries, as needed.

Tagged as: Data Analysis