Senior Customer Success Manager EU

Primer is the world’s first unified payment infrastructure, founded by former leaders of Braintree and PayPal. We’re looking for a Senior Customer Success Manager EU to join our growing Customer Success team in London, working with merchants on a daily basis, identifying and qualifying opportunities for growth, and representing the merchant internally at Primer.

Requirements

• Payments experience or related industry experience
• Previous experience in a client-facing role in customer success or account management working with a complex technical product
• Excellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and Primer
• Skilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operations
• The ability to work in a fast-paced environment with varied, changing objectives and the ability to balance and prioritise these
• The ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectations

Benefits

• Competitive share options
• Uncapped holiday
• Co-working space access
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)