Senior Customer Success Manager – North America

Primer is a unified payment infrastructure that unifies fragmented payment and finance systems into a single, intelligent platform. The Customer Success team at Primer partners with innovative businesses across the globe to deliver value at every step of the customer journey and accelerate their growth.

Requirements

• Payments experience or related industry experience is preferred, but not essential!
• Previous experience in a client-facing role in customer success or account management working with a complex technical product;
• Excellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and Primer
• Skilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operations
• The ability to work in a fast-paced environment with varied, changing objectives – and the ability to balance and prioritise these
• The ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectations
• Structure and organisation – to better excel at discovery to ensure all merchants requirements are clearly understood and prioritised
• Drive and ambition – we’re a company that’s growing fast, and we want you to grow with us!

Benefits

• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)