Senior Customer Success Manager

Role Overview

The Sr. Customer Success Manager has primary responsibility for long-term success and retention of current partnerships by providing “white glove” customer service to Meazure Learning’s clients.

What You Will Do

Drive customer success, manage accounts, build relationships, provide education and training, and forecast volumes.

Why It Might Be a Fit

Approximately 5-7 years’ experience in a customer service role, strong written and verbal communication skills, technical aptitude, and ability to multi-task and prioritize.

Requirements

• Approximately 5-7 years’ experience in a customer service role
• Strong written and verbal communication skills
• Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
• Outstanding relationship and rapport building abilities
• Ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily

Benefits

• Competitive Salary
• 401(k) plan with company matching & immediate vesting schedule
• BCBS Health, Dental, & Vision Insurance
• Generous flexible time off approach
• Professional development
• Remote and hybrid first organization
• Great working environment with a team of exceptional people