Product Pre-Sales Engineer (CCaaS & AI)

We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics.

Requirements

• Bachelor’s degree in a related technology field. MBA Preferred.
• At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience
• Successful track record in best-of-class solutions with a portfolio of strong work examples
• Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
• Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
• Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions.
• Familiarity with knowledge management, asynchronous messaging, and analytics solutions
• Experience with Enterprise SaaS applications, architecture, APIs and integrations
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
• Ability to manage deliverables across multiple projects and meet tight deadlines.
• Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.
• Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.

Tagged as: Data Analysis, Project Management