Role Overview
As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner.
What You Will Do
Support in the day to day operation of customer service within the branch, provide an excellent level of customer service, and generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
Why It Might Be a Fit
You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch’ and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition while maintaining positive relationships with existing customers.
Requirements
- QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
- Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
- Committed to and enjoys working in a sales environment
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