Services Operations Analyst – GTM Operations

Role Overview

As a Services Operations Analyst, you will focus on creating internal programs, plays, and content targeted at our biggest growth opportunities and risk areas for our GTM teams. You will work closely with members of the Qualtrics Leadership, Customer Success, Sales, Product Management, Product Marketing, Solution Strategy, and Enablement teams to help identify strategic priorities for the business, develop go-to-market plans, and help the team execute on product-focused initiatives.

What You Will Do

Able to build and maintain strong senior relationships. Can push senior leaders to make decisions and take action. Can drive consensus with various stakeholders and is able to align on next steps and take action to move forward through very ambiguous situations. Able to execute and finish large impact projects while designing scalable and repeatable processes.

Why It Might Be a Fit

In this role, you will be able to grow from handling one part of a very large project all the way up to owning a large program that has executive sponsorship. You will be able to dig into details of spreadsheets and present to C level executives. You will have autonomy to identify large company challenges and put together a plan and go and fix them.

Requirements

• 5-10 years of relevant experience in Customer Success or Sales Operations, Finance or Management consulting
• At least 3 years of experience in the software industry and cloud platform businesses
• Experienced with Excel/Google Sheets
• Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end.
• Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes and align stakeholders.
• Strong written and visual presentation skills. This position is expected to build content that will be used directly with customers in a one-on-one setting by Customer Success.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to work cross-functionally across the business. Provide structure to ambiguity to enable key decision-makers to make the best decision possible. In many cases developing recommendations based on facts and your holistic understanding of the situations.
• Detail-oriented person with a natural curiosity that helps them deeply understand problems and how best to solve them.

Benefits

• Commuter Benefits
• Wellness Reimbursement
• 401(k) with match
• Paid time off
• Mental health benefits
• Experience bonus
• Medical, dental, vision, life and disability insurance
• Sign-on bonus
• Restricted stock units

Tagged as: Data Analysis, Excel