Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator will manage inbound calls and Help Desk tickets, identify customer needs, and provide solutions. This role requires strong customer service skills and the ability to multi-task in a fast-paced environment.

What You Will Do

Accurately and efficiently maintain information flow related to customer requests, manage credits and return authorizations, and resolve customer complaints.

Why It Might Be a Fit

We’re looking for motivated professionals with a strong customer service background, excellent interpersonal skills, and the ability to work in a fast-paced environment.

Requirements

• One year of customer service experience
• Excellent interpersonal skills
• Technical Capacity – Microsoft Office including Advanced Excel, Word and PowerPoint
• Attention to Detail and Accuracy
• Business Acumen
• Communication Proficiency – Verbal & Written
• Ethical Conduct
• Problem Solving/Analysis
• Multi-tasking/Prioritization/Time Management

Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program