Customer Onboarding & Success Specialist

Role Overview

We’re looking for a friendly, organised, and proactive Customer Onboarding & Success Specialist to join a growing technology platform. The role will be essential in ensuring users understand how to use the platform, outstanding tasks are followed up on, and nothing falls through the cracks.

What You Will Do

Guide ABA providers through the onboarding process, support RBTs as they register and complete their onboarding, follow up with users who have incomplete profiles, and provide a friendly, patient, and professional user experience.

Why It Might Be a Fit

The ideal candidate is dependable, personable, and naturally organised, with excellent communication skills and a strong customer-service mindset.

Requirements

• Previous experience in customer service, customer success, client relations, onboarding, or a similar customer-facing role
• Excellent spoken and written English, with clear communication and a professional telephone manner
• A friendly, patient, and personable approach when assisting different types of users
• Strong organisational skills and excellent follow-through
• Proactive and reliable, with the ability to manage multiple conversations and outstanding tasks independently
• Good judgment and the ability to learn new processes and systems quickly
• Comfortable using phone, email, messaging platforms, and CRM systems
• Strong attention to detail when managing user information, onboarding stages, and follow-up activities