Inside Sales Representative

Role Overview

The Inside Sales Representative is responsible for proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

What You Will Do

Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate. Assist outside sales personnel by processing priority transactions. Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers.

Why It Might Be a Fit

The ability to handle basic/intermediate issues and problems, basic/intermediate product and application knowledge, and ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs. Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills.

Requirements

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED – Required
• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to work overtime as needed

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities