Account Manager- SMB, Growth & Retention

Role Overview

We’re looking for a self-driven, growth-minded account manager to join our Toronto based Account Management team. As an account manager at Rippling, you are the CEO of your book of business. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.

What You Will Do

Proactively engage customers in your book via key lifecycle events, consult with clients to understand their HR, IT, Finance, and global workforce management needs, and navigate a strategic sales process by building relationships with multiple external and internal stakeholders.

Why It Might Be a Fit

You will need 3+ years of SaaS experience in account management, sales, or quota-carrying customer success, a track record of consistently meeting and exceeding quota, and a competitive and creative drive to win over customers.

Requirements

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
• Track record of consistently meeting and exceeding quota
• Competitive and creative drive to win over customers
• Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
• Proven success building and maintaining long term commercial relationships
• Highly effective communicator with good people instincts
• Highly organized, self-motivated, and detail-oriented
• High integrity
• Courage to challenge the status quo

Benefits

• Dental insurance
• Vision insurance
• OTE (60/40 commission split for base/variable pay): $130,000/year