Role Overview
The Customer Success Manager will lead the team that supports roadsurfer travelers while they’re out on the road. The team’s job is to stay calm, be clear about the options, and help each customer find the best way forward.
What You Will Do
Manage daily operations, oversee ticketing and phone CRM systems, track and analyze department KPIs, and make quick decisions to keep the team on target.
Why It Might Be a Fit
The ideal candidate will have a startup mindset, strong problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment.
Requirements
- College degree in Business, Hospitality, or a related field
- 5+ years of experience in a customer service role and in a supervisory capacity
- Prior experience with, or exposure to, working for an international company
- Proven experience troubleshooting customer issues and leading a team in a fast-paced environment
- Experience with inbound/outbound call systems
- Experience in RV rental, travel, or hospitality is a plus
Benefits
- Salary range: $65k-$80k based on experience and geography
- Healthcare reimbursement for full-time employees
- Annual camper rental allowance
- 401k with 1% matching
- Telehealth & Teletherapy through Doctegrity
- PTO accrues as you work
- 48 hours of annual sick leave
To apply for this job please visit jobs.ashbyhq.com.
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