Customer Success Manager

Role Overview

As a Customer Success Manager at Salesloft, you will own the relationship with customers to ensure they realize measurable value from our Predictive Revenue System. You will manage a book of business proactively, using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks.

What You Will Do

On a day-to-day basis, you will own retention, adoption, and net revenue expansion across a defined book of business, use AI-surfaced customer health signals and product usage data to prioritize proactively, lead strategic business reviews with customer stakeholders, and drive adoption through tailored enablement and onboarding support.

Why It Might Be a Fit

We are looking for a commercially minded relationship builder who understands that customer success is a revenue discipline, not a support function. You will embody Evidence Over Ego, bringing data to customer conversations rather than assumption, and be proactive by nature, energized by ownership, and motivated by seeing customers win.

Requirements

• Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company
• Direct ownership of retention and expansion outcomes
• Ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets
• Comfort working with product usage data and customer health signals to prioritize action and drive decisions
• Strong executive presence and ability to run business reviews and build trusted relationships with senior customer stakeholders
• Excellent communication skills, both written and verbal
• Experience with a sales engagement, revenue intelligence, or revenue operations platform
• Familiarity using AI-driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business
• Experience partnering closely with Account Management on expansion in a shared-account model

Benefits

• Comprehensive benefits
• Inclusive and supportive workplace
• Equal Opportunity Employer
• Employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law

Tagged as: Salesloft