Role Overview
Samsara’s Scaled Customer Success team ensures customers adopt their platform, realize measurable business value, and renew and expand with confidence. The Customer Success Manager will work closely with top customers to understand their fleet and unique challenges, advise on how to customize Samsara for their needs, and become their long-term partner.
What You Will Do
The Customer Success Manager will be on the front lines, ensuring customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform. They will deeply understand the Samsara platform’s capabilities and explain them to businesses of all types. They will also drive business transformation by leading strategic customer engagements and architecting action plans that define metrics and timelines necessary to remove barriers and deliver business value.
Why It Might Be a Fit
The ideal candidate will have 3-5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role. They will be solutions-oriented, have strong problem-solving skills, and be able to build trust and communicate effectively with a wide variety of internal and external stakeholders.
Requirements
- 3 – 5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role
- Enterprise SaaS experience preferred
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders
- Bachelor’s degree from a 4-year institution
Benefits
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Flexible working
- Flexible working model
To apply for this job please visit www.samsara.com.
Follow us on social media