Customer Experience Adviser | S1 | Retail | Poole | L260

Role Overview

The Customer Experience Adviser will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing, building relationships, and finding solutions. The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible, can-do approach to work.

What You Will Do

Acting as the first point of contact for customers, assisting with day-to-day transactions, queries, and servicing, building relationships, and finding solutions.

Why It Might Be a Fit

The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible, can-do approach to work.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5yrs service
• Option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities