Customer Experience Advisor | S1 | Retail Banking | Ipswich Branch

Role Overview

The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. They will build relationships, find solutions, and develop knowledge of services and products to help customers. The role requires a flexible, can-do approach to work and the ability to grow, adapt, and change to accommodate business needs and priorities.

What You Will Do

Acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. Building relationships and finding solutions. Developing knowledge of services and products to help our customers. Identifying new ways to improve the customer experience.

Why It Might Be a Fit

The role requires a real desire to go above-and-beyond for customers, effective team working skills, and a flexible, can-do approach to work. The candidate should be able to grow, adapt, and change to accommodate business needs and priorities.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities