Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch

Role Overview

The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. They will build relationships, find solutions, and develop knowledge of services and products to help customers. The role requires a proactive and responsible approach to risk management.

What You Will Do

The Customer Experience Advisor will act as the first point of contact for customers, assist with transactions and queries, answer customer calls, build relationships, and develop knowledge of services and products. They will identify new ways to improve the customer experience.

Why It Might Be a Fit

The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible, can-do approach to work. The ideal candidate will be open to a broad range of activities, able to grow, adapt, and change to accommodate business needs and priorities.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service
• Flexible benefit allowance of £500
• Discretionary performance-related bonus of 8% of salary
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities