Customer Experience Advisor | S1 | Retail Banking | Southport Branch

Role Overview

We’re looking for a Customer Experience Advisor to work in our Southport Branch, providing outstanding customer service and helping customers with day-to-day transactions, queries, and servicing. The role involves acting as the first point of contact for customers in branch or over the phone, building relationships, and finding solutions. The ideal candidate will have a proven ability to deliver outstanding customer service, effective team working skills, and a flexible approach to work.

What You Will Do

The successful candidate will be responsible for acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing, answering customer calls into our contact centre, building relationships, and finding solutions.

Why It Might Be a Fit

We value your impact and recognize the difference you make every day. You’ll have the opportunity to grow, learn, and make a real difference in our customers’ lives. Our team is close-knit, and we’re shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities to shape your career, learn new skills, and explore what’s possible across our international network