Data Analyst, Business Enablement (ECCO)

Role Overview

The Data Analyst, Business Enablement (ECCO) plays a key role in supporting the Escalated Customer Concerns Office (ECCO) through data analysis and automation to deliver valuable insights for key business metrics. Working in an extremely fast-paced environment, the role is responsible for delivering on robust analytics, trending and reporting including audience-specific dashboards. Working collaboratively with the Manager, Analytics & Business Intelligence, ECCO leadership team, and colleagues across the department, the Data Analyst maintains and delivers on a portfolio of reporting on key business and client metrics that drive data-driven decisions for the business.

What You Will Do

The Data Analyst will execute on activities to support identification and use of technology and tools for automation, issues management, data aggregation and analytics to deliver consistent outputs across the department. They will perform duties aligned with the data strategy to deliver on robust analytics and reporting, including audience-specific reports and dashboards. The Data Analyst will also assist in integration of automation and technological solutions into operational processes.

Why It Might Be a Fit

To be successful in this role, you will need 3+ years of experience in data analytics/reporting and technology, prior experience in a data or compliance-focused role in the financial services industry, and advanced proficiencies in Power BI and Excel. You will also need experience with Python and knowledge of ETL methodologies, data modelling and reporting automation, and practical experience with SQL and data visualization methods/software.

Requirements

• 3+ years of experience in data analytics/reporting and technology
• Prior experience in a data or compliance-focused role in the financial services industry
• Advanced proficiencies in Power BI and Excel
• Experience with Python and knowledge of ETL methodologies, data modelling and reporting automation
• Practical experience with SQL and data visualization methods/software
• Good working knowledge of trending, reporting, and delivering executive level dashboards
• Knowledge/experience with building and maintaining Microsoft Copilot Agents is an asset
• Excellent oral and written communication skills
• Highly motivated; demonstrated ability to multi-task and deliver in a fast-paced, challenging, and dynamic business environment with a strong attention to detail
• Strong interpersonal skills with the ability to develop working relationships with cross-functional teams
• Strong understanding of regulatory and enterprise data requirements
• Strong planning and analytical skills, ability to prioritize and focus on critical issues

Benefits

• Annual bonus
• Flexible vacation
• Personal and sick days
• Comprehensive benefits that start on your first day
• Diversity, Equity, Inclusion & Allyship
• Employee Resource Groups (ERGs)
• Accessibility and Workplace Accommodations

Tagged as: Data Analysis