Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager for our Eastern region to join our team. As a Customer Success Manager at Semperis, you will ensure your customers’ success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis.
Requirements
- Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
- Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team.
- Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers’ operations.
- Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
- Gain and maintain an understanding of Semperis technology, products, and services
- Identify potential customer references and assist with development of customer case studies
- In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program
Benefits
- Competitive salary
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Visa Sponsorship
To apply for this job please visit jobs.ashbyhq.com.
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