Sales Operations Coordinator II

Role Overview

The Sales Operations Coordinator II supports the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems. The role involves communicating with customers, planning and routing technicians, and ensuring the capacity planner is maintained.

What You Will Do

Key responsibilities include communicating with customers, scheduling service calls, planning and routing branch staff, and ensuring the capacity planner is maintained. The role also involves assigning sales leads and representing the company professionally.

Why It Might Be a Fit

The ideal candidate will have excellent customer-service, communication, and interpersonal skills, as well as the ability to work effectively in a fast-paced and constantly changing environment.

Requirements

• High school diploma or equivalent
• Experience working in customer service or other customer-facing environment
• Experience dispatching
• Experience with computers and related systems in an administrative office environment
• Ability to multi-task and work effectively in a fast-paced environment
• Excellent customer-service, communication, and interpersonal skills
• Ability to work effectively in both a team and an independent environment
• Knowledge of local geographical areas
• Ability to make decisions based on established guidelines and procedures
• Effective organizational and time-management skills

Benefits

• Competitive Pay
• Paid Time Off
• Company Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Savings Plan
• Life Insurance
• Short-term and Long-term disability insurance
• Legal advice
• Pet insurance
• Health advocacy programs
• World Class Training opportunities
• Career Development opportunities