Principal Customer Success Manager – Federal

Role Overview

The role of the Principal Customer Success Manager is to act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.

What You Will Do

You will oversee the engagement and outcomes for customers in your portfolio, assign out activities to other team members to achieve outcomes, ensure customers are technically healthy and on the most recent version of our product, and guide development of new Success Plays.

Why It Might Be a Fit

To be successful in this role, you have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, and 10+ years of related work experience.

Requirements

• 10+ years of related work experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• ServiceNow certifications

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or 403(b) plan
• Stock options
• Paid time off
• Paid holidays
• Flexible work arrangements