Senior Customer Success Manager, Moveworks

Role Overview

As a Senior Customer Success Manager on our EMEA team, you will play a pivotal part in a shared vision: bringing the front door of AI to every employee while strengthening enterprise workflows through the Moveworks AI Assistant, powered by the ServiceNow platform. You will be one of a small team covering a large, multi-country, multi-language territory — building the motions, playbooks, and processes that don’t yet exist rather than inheriting them.

What You Will Do

Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization. Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes. Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.

Why It Might Be a Fit

You are helping define how AI shows up in everyday work — and how customer success is built in a region that’s still being shaped. Together, Moveworks and ServiceNow are setting the standard for enterprise productivity, and in EMEA you’re not just delivering that standard, you’re writing it.

Requirements

• 6+ years in Customer Success, post-sales Account Management, Implementation, or Consulting within SaaS
• A builder’s track record: you’ve created customer success motions, playbooks, or processes from scratch — not just executed someone else’s
• Comfort with ambiguity: you make confident decisions with incomplete information and stay effective when priorities shift
• Hands-on fluency with AI in the way you work — using AI-powered tools, automating workflows, or applying AI-driven insights — and a point of view on how AI reshapes the functions and industries you serve
• Experience supporting large enterprise customers and navigating complex, multi-stakeholder environments
• Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms
• Proven ability to build executive relationships and influence outcomes at multiple levels
• Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus)
• Comfort working across multiple countries, cultures, and languages
• Bachelor’s degree or equivalent practical experience
• Willingness to travel across the region as needed (variable, typically 10–25%)
• Fluency in English and German essential

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid holidays
• Accommodations for employees with disabilities
• Export control regulations compliance