Senior Deal Desk Manager

Role Overview

The Senior Deal Desk Manager will be the trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions. They will act as an extended member of the Sales Management Team, establishing alignment between customer executives and ServiceNow. The role will involve developing deal win themes/strategies, leading deal structuring efforts for critical client engagements, and owning and driving negotiations of complex deal financial structures.

What You Will Do

The Senior Deal Desk Manager will be responsible for collaborating with customers and ServiceNow teams to identify mutually acceptable commercial options, ensuring transactions comply with revenue recognition and business operational policies. They will also provide deal construct guidance to Sales & Sales Management, leveraging knowledge and experience from multiple products and packaging.

Why It Might Be a Fit

To be successful in this role, you will have experience in an international sales organization, 10+ years of experience in a finance, deal desk, contracts, sales operations, or revenue role, and a minimum of 5 years in negotiating complex strategic IT contracts in a SaaS environment.

Requirements

• 10+ years of experience in a finance, deal desk, contracts, sales operations, or revenue role
• Minimum 10+ years of experience in a strategic contract negotiation role
• 5+ years of experience in negotiating complex strategic IT contracts in a SaaS environment
• Experience in face-to-face negotiation of IT contracts on behalf of large customers
• Strong business/commercial acumen with excellent communication skills
• BS, finance or MBA, Business Administration

Benefits

• Base pay of $166,100 – $244,800
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Tagged as: Deal Desk