Role Overview
The Customer Success Manager will serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations.
What You Will Do
The Customer Success Manager will own customer outcomes, deliver value and ROI, engage and empower customers, collaborate and solve problems, and stay organized and accountable.
Why It Might Be a Fit
The ideal candidate will have a passion for customer success, strong ownership mentality, exceptional communication and relationship-building skills, and the ability to simplify complex concepts and inspire confidence.
Requirements
- Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales
- A passion for customer success
- Curiosity and a learning mindset
- Strong ownership mentality
- Exceptional communication and relationship-building skills
- Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams
- Highly organized, detail-oriented, and proactive
- Comfort with data
Benefits
- Flextime, recognition, and support for autonomous work
- Holistic health and wellness benefits
- Support for Titans at all stages of life
- Bonusly, peer-nominated awards, and more
To apply for this job please visit servicetitan.wd1.myworkdayjobs.com.
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