Customer Success Manager

Role Overview

As a Customer Success Manager, you will take on the strategic responsibility for customer care, ensuring sustainable customer success, building long-term partnerships, and establishing the Vusion Group as a trusted advisor and service partner.

What You Will Do

Develop your customers strategically, become a trusted advisor, proactively manage the customer lifecycle, recognize growth potential, and bring the right people together.

Why It Might Be a Fit

You will take responsibility for customer success, recognize opportunities, and develop long-term partnerships from customer relationships.

Requirements

• several years of experience in customer success, account management, customer experience, or a comparable customer-oriented role
• deep understanding of proactive customer management
• commercial view of customer success
• communication strength, self-responsibility, and sovereign appearance
• fluent German skills at C2 level and very good English skills in writing and speaking

Benefits

• hybrid work with flexible home office options and flexible working hours
• a week of workcation per year within the EU
• 30 vacation days plus additional special leave for special life situations
• JobRad and free charging options for e-vehicles
• Hansefit for your health and fitness
• Corporate benefits with attractive employee discounts
• Regular team and employee events
• Individual development and training opportunities in an internationally growing company