Customer Success Operations Specialist

Role Overview

We’re looking for a friendly, AI-passionate, and impact-driven Customer Success Operations Specialist to join our team. You’ll help us scale and optimize our Customer Success organization by equipping our teams with the right tools, workflows, and data—with a special focus on AI innovation.

What You Will Do

Be a Champion of AI for the CS Org, Serve as the owner and evangelist of all AI/automation initiatives across Customer Success, Train, evaluate, and maintain AI models, and more.

Why It Might Be a Fit

This role is ideal for someone who loves operational excellence, thrives on cross-functional collaboration, and gets excited about the transformational power of AI and automation.

Requirements

• 3+ years of experience in a CS Operations role
• Bachelor’s degree from an accredited college or university
• A sense of urgency to provide a world-class customer experience
• The ability to adapt to different situations and make adjustments as needed
• Experience leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives, and track successful execution
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation, and planning that will drive organizational efficiencies and customer satisfaction
• The ability to collaborate effectively across the organization and with external stakeholders
• Proficiency with technology and web apps such as Slack, Asana, and Google Workspace

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)