Customer Success Manager – Construction

Role Overview

The Customer Success Manager builds meaningful relationships with pool builders to ensure satisfaction and maximize their platform use. This role stays close to the customer across the full build, guiding them through adoption and helping them unlock the full potential of Skimmer.

What You Will Do

Enable customers to use Skimmer’s construction platform effectively, provide support, educate customers on features and best practices, promote the benefits of advanced features, and monitor customer health to identify risks and churn threats early.

Why It Might Be a Fit

The ideal candidate has experience in B2B SaaS solutions, customer-facing roles, customer success/account management, and/or sales experience. They are comfortable with a product that’s growing quickly and have a customer value, ROI, and business outcome-driven mindset.

Requirements

• Demonstrated experience in B2B SaaS solutions in customer-facing roles, customer success/account management, and/or sales experience preferred.
• Experience working with construction, trades, or other project-based businesses. Pool building experience is a big plus.
• Comfortable with a product that’s growing quickly, and excited to help shape it.
• A customer value, ROI, and business outcome-driven mindset.
• Skills in product training, and comfortable ‘re-re-selling’ the customer on Skimmer.
• Strong de-escalation and problem-solving skills.
• Highly skilled in written and verbal communication.
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.

Benefits

• Competitive base pay + bonus potential
• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
• Immediate access to 401(k) with company match
• Flexible PTO (MINIMUM of 10 days required every year)
• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
• Comprehensive learning and development budget
• A manager dedicated to your development