Customer Success Lead – TytonAI/EI

Role Overview

Join Tyton/Spectrum Ecology & Spatial, part of SLR Consulting, as a Customer Success Lead to drive the adoption of Tyton, an ecological monitoring software, to a growing network of specialist ecologists. You’ll work with technology that brings together ecological monitoring, machine learning, spatial data, and smart analytics to solve real-world environmental challenges.

What You Will Do

As Customer Success Lead, you will drive adoption of Tyton across ecologists, develop training, workflows, and internal champions to ensure teams get maximum value from the platform, support pre-sales, onboard new clients, and deliver product demonstrations and training.

Why It Might Be a Fit

You’ll have the opportunity to play a central role in shaping how Tyton supports its users as we scale, and help develop case studies, success stories, and evidence that communicates Tyton’s impact to prospective and existing customers.

Requirements

• 5+ years’ professional experience in customer success, implementation, account management or a similar customer-facing role
• Exceptional communication and interpersonal skills
• Strong organisational skills, attention to detail, and the ability to manage multiple customers and priorities
• Strong technical aptitude and confidence working hands-on with software, data, and workflows
• Experience with GIS or spatial technologies, environmental science, ecology, or a related discipline
• Experience working with the mining or resources sector

Benefits

• Competitive salary commensurate with experience and expertise
• Flexible work arrangements and a strong focus on work-life balance
• Paid parental leave for primary and secondary carers
• Opportunities to travel across the APAC region as our rollout expands
• The opportunity to help shape a growing global technology product and customer success function