Customer Success Manager

Role Overview

The Customer Success Manager will help customers improve how they manage and execute deals by partnering closely with Sales and internal teams to turn customer engagement into stronger adoption, better deal experiences, and measurable business outcomes.

What You Will Do

The role involves connecting adoption to customer outcomes, leading successful onboarding and activation, driving sustained adoption, and building proactive account plans.

Why It Might Be a Fit

The ideal candidate will have a consultative approach, commercial awareness, and the ability to recognize customer risk, identify growth opportunities, and collaborate effectively with Sales.

Requirements

• Bachelor’s degree or equivalent relevant work experience
• Fluent Spanish
• Professional working proficiency in English and Spanish; Portuguese proficiency preferred
• At least 2–3 years of experience in Customer Success, account management, SaaS adoption, or a related customer-facing role
• Experience onboarding customers and driving adoption of SaaS solutions
• Commercial awareness and the ability to recognize customer risk, identify growth opportunities, and collaborate effectively with Sales
• Confidence interpreting usage and engagement data and turning insights into customer actions
• Strong communication, presentation, and relationship-building skills across users, administrators, and senior stakeholders
• Strong organization and prioritization skills, with the ability to manage multiple accounts and competing deadlines
• Proficiency with CRM platforms, customer success tools, Excel, and other business applications
• Curiosity about AI-enabled technology and the ability to explain its value in clear, relevant terms

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements