Technical Account Manager

Role Overview

Starfish Storage is seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for managing and developing relationships with our clients. You will work closely with customers, sales and support to understand their business needs and challenges, and you will develop and implement solutions that help them achieve their goals.

What You Will Do

Build and Nurture Relationships, Drive Onboarding and Value, Proactively Ensure Satisfaction, Act as Client Advocate, Identify Growth Opportunities

Why It Might Be a Fit

5+ years of experience in a technical account management or customer success manager role, Current, solid sysadmin skills in Linux (and preferably Windows), Exceptional interpersonal and communication skills, both written and verbal

Requirements

• Bachelor’s degree with a preference for a STEM degree or equivalent employment
• 5+ years of experience in a technical account management or customer success manager role
• Current, solid sysadmin skills in Linux (and preferably Windows)
• Exceptional interpersonal and communication skills, both written and verbal
• Strong project management skills
• Strong understanding of enterprise storage solutions
• Strong technical skills working with IT system administrators or developers
• Proven ability to build and maintain strong customer relationships
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously

Benefits

• Competitive compensation and benefits
• Multiple health insurance options
• Medical FSA and Dependent Care FSA
• Dental insurance
• Vision insurance
• 401(k) savings plan with employer matching
• Employer-sponsored long-term disability
• Paid holidays and PTO that increases with longevity at the company
• Discounted health club membership
• Flexible work arrangements, including remote opportunities
• Collaborative and innovative work environment
• Opportunities for growth!