Customer Success Manager – Benelux

Role Overview

As a Customer Success Manager, you will be responsible for managing a book of business primarily composed of tier 1 and tier 2 banking clients across the Benelux. You will work closely with product, sales, and data teams to translate client feedback into solutions and drive commercial growth through transactional upgrades and upsell.

What You Will Do

Responsibilities include: Customer Management & Value Realization, Driving Adoption, Performance Monitoring, Training & Enablement, Reporting & Reviews.

Why It Might Be a Fit

We are looking for an experienced and commercially-driven Customer Success Manager (CSM) to join our growing team. You should have 3+ years of prior CSM experience within the Fintech/Payments/SaaS industry, with hands-on experience in serving banks as clients.

Requirements

• 3+ years of prior CSM experience within the Fintech/Payments/SaaS industry
• Technical Acumen: Ability to understand and discuss technical concepts, including familiarity with APIs
• Relationship management: Ability to build and maintain strong, long-term client relationships
• Commercial collaboration: You spot growth opportunities and act on them, while working collaboratively within the wider account team
• Communication: English & Dutch: Strong verbal and written communication, including active listening and presentation skills
• Flexible and Pragmatic: Comfortable and effective operating in a fast-paced, scale-up environment, capable of navigating change and ambiguity

Benefits

• Competitive salary
• 8% personal benefits budget
• 25 holidays
• Hybrid working setup
• MacBook Pro, iPhone, and all the tech you need
• Travel costs covered
• Pension plan
• Friday drinks, offsites, and a quarterly company meetup