Numida is hiring a Customer Lifecycle & Experience Manager to lead the development of customer experience across the organization, ensuring a coherent and understandable experience for customers across multiple products and journeys.
Requirements
- 5+ years’ experience in customer experience, operations, product, service design or customer lifecycle roles in a scaling organisation.
- Experience in fintech, lending, savings, digital products or multi-product customer journeys strongly preferred.
- Proven people leadership experience, including managing managers.
- Strong systems thinker able to connect frontline experience with product, credit and growth decisions.
- Comfortable analysing customer data, lifecycle metrics and behavioural trends.
- Experience working cross-functionally and influencing senior stakeholders.
- Experience improving processes in fast-moving environments.
- Comfortable using automation, tooling and AI-enabled workflows.
- Ability to work in ambiguity and help define how things should work.
Benefits
- Competitive salary
- Benefits aligned with experience
- Employee share options available, giving you ownership in Numida’s long-term success
To apply for this job please visit jobs.ashbyhq.com.
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