Bilingual Senior Sales Operations Manager

Bilingual Senior Sales Operations Manager

Location: On Site – Fremont, California, United States

Salary: $120,000-$160,000

Skills: Mandarin fluency, Sales operations, ERP systems, Order processing, Cross-functional collaboration

About the Opportunity

Join a leading innovator in the semiconductor manufacturing industry that specializes in advanced material science solutions. As a Bilingual Senior Sales Operations Manager, you will play a key role in bridging global sales operations and facilitating coordinated solutions for customers worldwide. This unique opportunity offers you the chance to work closely with both local and international teams, drive process enhancements, and help power the next generation of high-performance technologies beyond traditional silicon wafers.

Responsibilities

• Streamline departmental methods, systems, and processes to drive operational efficiency.
• Lead initiatives to reduce reliance on paper, enabling electronic processing and digital storage.
• Identify duplicate workflows and implement process improvements for greater productivity.
• Facilitate accurate alignment on orders and data across sales, accounting, scheduling, manufacturing, and shipping departments.
• Oversee submission and tracking of export permits to China, ensuring regulatory compliance.
• Manage and oversee revenue transactions spanning Europe, North America, and Asia (excluding China) in partnership with internal teams.
• Partner cross-functionally to ensure accurate financial processing and reconciliation.
• Monitor and manage backlog and shipping dates in alignment with corporate goals.
• Regularly attend virtual production meetings with teams in China and generate impactful operational reports.
• Proactively identify opportunities to enhance workflows and champion creative process improvements.
• Participate in or facilitate occasional business travel as required.

Must-Have Skills

• Significant experience in customer service or operations leadership roles within manufacturing or supply chain environments.
• Fluency in Chinese (Mandarin) with excellent bilingual communication skills.
• Strong proficiency in Microsoft Outlook, Excel, and Word.
• Hands-on experience with Order Processing Systems and ERP applications.
• Outstanding organizational skills, attention to detail, and cross-functional collaboration abilities.

Nice-to-Have Skills

• Prior experience managing multinational operations in the semiconductor or advanced materials sector.
• Familiarity with export permit compliance and international shipping processes.
• Exposure to continuous improvement methodologies such as Lean or Six Sigma.
• Advanced data reporting and analytic skills for business insights.
• Experience leading teams through digital transformation initiatives.